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You are an I/O consultant hired by a large credit card call center. There have been many customer complaints regarding employees treating customers badly. There have also been complaints about extremely long wait times when calling in with simple questions regarding accounts. The organization has asked you to design a […]

This week, you are assuming the role of a human resources consultant, hired by Patagonia to analyze their employees’ level of motivation. Your Assignment Read the Case Application 1: Passion for the Outdoors and for People (end of Chapter 17). After reading the case details, prepare your report for Patagonia […]

Corporations that seek to transition into foreign markets are faced with a number of political and legal problems. Increasingly these firms must deal with counterfeit products which steal profits away from the original company. Theft of intellectual property is common and has become a major issue in international business. Answer […]

One role of seasoned, experienced human resources professionals is to mentor junior professionals. You have decided to share your expertise with a group of college students who are considering making human resources their profession. Research and address the following: How has the field of human resources management evolved over the […]