Uncategorized

In service management, the inverted service pyramid is a traditional organizational structure that the customers are at the top while the senior management and the CEOs are at the bottom of the organizational hierarchy. The inversion represents the service logic, or the priorities the service organizations should utilize so as […]

Facebook is pushing for the improved wages and other benefits for the janitors, such as cooks and other subordinate staff who support its senior employees. Sheryl Sandberg, who is the Facebook’s chief operating officer, communicated the change in a blog post. The new requirement provides that the minimum wage will […]

After successful flight and before loyalty in Europe, Wilbur and Orville Wright decided that it was time that they began manufacturing their planes for sale in 1909. Supported by Wall Street Tycoons such as August Belmont, Andrew Freedman and Cornelius Vanderbilt III, the brothers formed the Wright Company. The Wright […]

Janet just graduated from a women”s college in Mississippi with a degree in business administration, and she is about to start a new job with a large financial services firm based in Tampa, Florida. From reading various business publications while she was in college, Janet has concluded that it is […]