Mod 4 this module identifies several measures of the learning and growth perspective, such as   

• Real-time availability of accurate customer and internal process information to front-line employees 
• Ability to launch new products  
• Ability to create more value for customers   
• Ability to penetrate new markets   
• Alignment of employee incentives with overall organizational success factors   
• Rates of improvement in critical customer-based and internal processes     

Consideration of these measures reveals that it can be difficult to quantify these factors.  

Part I Identify one specific example (from the list above) of a measure of learning and growth measure that you feel could be critical to an organization, but difficult to measure. 

Part II Choose other 3 measures and propose (from the list above) a metric that could be used to quantify it.