Topic: Report on Total Quality Management

THE REFERENCES SHOULD ALL BE ACADEMIC JOURNAL ARTICLES IN HARVARD STYLE PLEASE.

THE DETAILS FOR THE REPORT TO BE DONE IS BELOW. PLEASE HAVE IT DONE ACCORDING TO WHAT IS REQUIRED.

You are the new manager of a large car dealership in a Eastern
suburb of Sydney. You report to the owner of the business who
has no active involvement in the dealership, but has firm
expectations about how it will be managed. The owner has given
you twelve months to successfully implement total quality
management at the dealership. He has instructed you to prepare
a short report that describes how the organisation will implement
Total Quality Management.
1. Describe how you will prove to the owner that you have
successfully implemented Total Quality Management.
2. Write an Action Plan that lists the steps in implementing Total
Quality Management at the dealership.
3. Describe each of the steps by stating in plain English what will
be done, why it will be done, and who will do it.
You are not to use the process on pages 602-607 in
Goetsch and Davis (2009) ? find a process that has been
published elsewhere, and which involves considerably less
steps than the Goetsch and Davis process. You should conduct
research to identify a suitable process.
Note: The organisation is fictitious. You can invent information
about the organisation. Do not use up a lot of words doing this,
and try to keep it realistic. Always remember that the purpose of
the report is to demonstrate what you know about quality
management and about the implementation of Total Quality
Management, it is not about demonstrating in-depth knowledge
of retail sales or other industries.
You are required to:
? Write a ?short report? (see Guide for students).
? Use the organisation as a way to demonstrate your knowledge
of the course content, including the textbook and additional
reading you have done. This involves extensive referencing of
theory available from these sources.
? Provide an executive summary, introduction, conclusion and
recommendations.
? Use a bulleted list or table to present a summary of the steps in
your process.? Use appropriate headings.
? Use at least eight (8) references from the course materials and
your own reading. These should be peer reviewed journal
articles and your textbook only.
? Use minimal direct quotes. Instead, use your own words to
describe your sources? content.
? Use in-text referencing and a reference list, following the
Harvard (author-date) Referencing guide

Assessment Criteria (Out of 6 marks) :

Question 1 ? Describe how you will prove to the
owner that you have successfully implemented Total Quality
Management. The proof must be able to be observed or
measured. This must be supported by appropriate references.
(Out of 4 marks) Question 2 ? Write an Action Plan that lists the
steps in implementing Total Quality Management at the
whitegoods shop ? this is a simple list of sequential steps,
supported by at least one reference.
(Out of 6 marks) Question 3 ? Describe each of the steps by
stating in plain English what will be done, why and who will do it
? it should be clear to the reader what the step involves. This
must be supported by appropriate references.
(Out of 4 marks) Clarity of Expression and Presentation ?
including the orderly and logical presentation of information,
referencing, neatness, and the inclusion of an executive
summary, introduction, conclusion and recommendations.
TOTAL: 20 Marks