Performance Matrix

Identify each performance matrix based on the Integration Procedures explanation. Each performance matrix must base on the Lean thinking not the environmental performance matrix. All the identify performance matrix need to clustering based on QCDAC (Quality, Cost, Delivery, Accountability and Continuous Improvement).
No QCDAC Principles Determining of QCDAC Principles
1. Quality (Q) Total features and characteristics of a product or service that bear on its ability to satisfy the given needs (internal & external)
2. Cost (C) Optimize expenses to fulfil the customer satisfaction
3. Delivery (D) On time delivery of product or services
4. Accountability (A) Ownership, responsibility and commitment in achieving company goals
5. Continuous Improvement (C) Ongoing activities through teamwork in competing towards excellent performance

The writer can place in the performance matrix into the space provide.
Below are the detailed explanations of each core element of Lean Principles.
Objectives Principles Core elements

 

Permanently improve company’s competitiveness by:

– eliminating waste

– consistently attending client’s requirements in variety, quality, quantity, time, price

VALUE Enhanced product / service package value Solution that enhances value for the client
Product variety
Time based competition Production lead time (order to delivery)
Product development lead time
VALUE STREAM High value adding in the extended enterprise Value stream redesign eliminating waste
Suppliers involvement in production and product development systems
FLOW Dense, regular, accurate and reliable flow Dense flow , with hight adding value time, clear pathways and communication
Regular flow – paced by client / next process demand
Accurate and reliable flow
Standard work Work standardization
Transparency
Low level decision
PULL JIT production and delivery Pull versus push system
No overproduction, WIP (Work In Process) reduction
Demand smoothing : harmonizing market variations and production flexibility
Reflecting product variation in short periods of production
Flexible resources Information flexibility
Equipment flexibility
Workers flexibility
PERFECTION Learning Fast problem detection
Fast problem solving in lower level and solution retention
Evolutionary learning
Common focus Leadership and strategy
Structure
Client and production focus diffusion
Human respect
Total employee involvement
Total system diffusion

Some examples of performance matrix based on lean perspective:
– Customer complains
– Attendance
– Number of ideas generated
– Level of people involvement
ISO 14001 Clauses Lean Principles & Core Elements Integration Procedures Performance Matrix/Indicators QCDAC
4.1 General Requirements
*Establish, document, implement and continually improve EMS and how to fulfil the requirements VALUE

Enhanced product / service package value -To stay competitive in the market
-Able to deliver the customer needs
-To show social responsibilities towards the environment
Time based competition -Shorten implementation time with proper implementation planning
VALUE STREAM

High value adding in the extended enterprise – Eliminate non value added procedures and activities towards effective implementation
FLOW

Dense, regular, accurate and reliable flow -Adopting good coordination and planning activities among those involved in the system to enhance the implementation of the system

Standard work -Standardization of procedures among the involving parties
-Use database to manage data and exchange information’s
PULL

JIT production and delivery -Delivering proper and adequate information at the right time and at the right place to ease the EMS implementation process

Flexible resources -Involvement from all levels of employees provides flexibilities for the organization to drive the system
PERFECTION

Learning -Benchmarking on successful EMS practitioners gives a learning opportunity for the involve parties
-Provide adequate training for the employees to drive the whole system

Common focus -Creating means for all workers participation in processes improvement, including sub-contractors and other interest parties
ISO 14001 Clauses Lean Principles & Core Elements Integration Procedures Performance Matrix/Indicators QCDAC
4.1 General Requirements
*Define and document the Scope of EMS VALUE

Enhanced product / service package value -To stay competitive in the market
-Able to deliver the customer needs
-To show social responsibilities towards the environment
Time based competition -The organization will be more focused and easy to manage all the aspects that significant for the environment within a short period of time
VALUE STREAM

High value adding in the extended enterprise -Mapping and eliminating unrelated processes, activities and procedures to ensure that management can be more focused and easier to manage all the aspects that significant for the environment
FLOW

Dense, regular, accurate and reliable flow -Clearly define the scope which directly links the management system with the activities, products and services

Standard work -Scope should be simple and easy to understand by all interest parties
PULL

JIT production and delivery -Area of scope should be focused and achievable

Flexible resources -Involvement from all levels of employees provides flexibilities for the organization to drive the system
PERFECTION

Learning -Ensure adequate trainings are available for the employees to drive the whole system

Common focus -Creating means for all workers participation in processes improvement, including sub-contractors and other interest parties
ISO 14001 Clauses
4.3 Planning Lean Principles & Core Elements Integration Procedures Performance Matrix/Indicators QCDAC
4.3.1 Environmental Aspects
*Establish, implement and maintain (a) procedure(s) to identify the environmental aspects of its activities, products, or services that it can control and over which it can be expected to have an influence, in order to determine those which have or can have significant impacts on the environment VALUE

Enhanced product / service package value -Allows organizations to identify, evaluate and understand how its activities, products, processes and services or elements of its (aspects) affect the environment.
-Environmental aspects can be managed properly by identifying the direct and indirect aspects of the environment
Time based competition -The organization will be more focused and easy to manage all the aspects that significant for the environment within a short period of time
VALUE STREAM

High value adding in the extended enterprise -Mapping and identify all the inputs and outputs from the organization’s activities, products, processes and services in order to have a better understanding and control on the environment aspects and impacts
FLOW

Dense, regular, accurate and reliable flow -Ensure that the issues that have the greatest impact on the environment are clearly prioritised and addressed in order to enable the organization to identify and evaluate current control mechanisms and decide what further steps may be needed to deal with the significant aspects

Standard work -Ensures all the aspects and impacts that significant for the environment communicated to all the interested parties, documented and available for the public
PULL

JIT production and delivery -Delivering information as necessary to those who have a direct impact on the environment

Flexible resources – Ensure flexible and up to date information’s available for all the that involved
PERFECTION

Learning – Benchmarking on the successful EMS practitioners will enable an organization to find its environmental aspects and review it time to time as part of continuous improvement

Common focus – All the interested parties should aware and contribute to the organization direction on controlling the impacts that significant for the environment

ISO 14001 Clauses
4.3 Planning Lean Principles & Core Elements Integration Procedures Performance Matrix/Indicators QCDAC
4.3.2 Legal and Other Requirements
*Establish, implement and maintain a procedure to identify and have access to legal and other requirements to which the organization subscribes, that are applicable to the environmental aspects of its activities, products or services VALUE

Enhanced product / service package value – Self-evident
-Able to identify organization’s applicable legal and other requirements
-Create awareness of the legal requirement and comply to the standard that have been set or required by the local authorities
-Avoid some of the associated costs of compliance
Time based competition -Ensure an organization up to date on the legal and other requirements day in and day out
VALUE STREAM

High value adding in the extended enterprise -Mapping and identify all the applicable legal and other requirements related to the organization environmental aspects and its activities, products or services
FLOW

Dense, regular, accurate and reliable flow -Evaluate and have access to applicable (current and future) legal and other requirements that relate to an organization environmental aspects

Standard work -Establish a procedure for identifying and having access to applicable legal and other requirements
PULL

JIT production and delivery -Delivering proper and adequate information at the right time and at right place create awareness among the involve parties

Flexible resources -Ensure all the information’s pertaining to legal and other requirement available and easy to access
PERFECTION

Learning -Educate the employees on the requirements and provide necessary training to assess the current legal and other requirements to which the organization subscribes, that are applicable to the environmental aspects of its activities, products or services
-Perform audit to assess organizations stand point and use the audit result as a benchmark to improve or adopt related requirements to enhance the system

Common focus – All the involve parties must be committed and contribute towards legal and other requirements which is applicable for an organization

 

ISO 14001 Clauses
4.4 Implementation and operations Lean Principles & Core Elements Integration Procedures Performance Matrix/Indicators QCDAC
4.4.1 Structure and Responsibility
*Management shall provide resources essential to the implementation and control of the environmental management system. Resources shall include human resources and specialized skills, technology and financial resources VALUE

Enhanced product / service package value -Facilitate effective environmental management
-Enable the organization to identify potential resources that can enhance the environmental management system
-Ensures that personnel’s are assigned as part of the environmental management system and have a clear-cut reporting structure
-Provide contingency plans relating to ensuring the availability of appropriate resources relating to the EMS
Time based competition -Minimize time to establish the EMS by involving adequate resources
-Ensures EMS established in an effective manner
VALUE STREAM

High value adding in the extended enterprise -Identify the essential resources and remove non valuable added resources to ensure better implementation and control of environmental management system
FLOW

Dense, regular, accurate and reliable flow -Ensures proper resources are available to drive the system more effectively

Standard work -Standardize the scope of resources in order to have a clear direction on its contribution towards EMS
PULL

JIT production and delivery -Ensures the information related to the EMS, well communicated among the involve parties and resources

Flexible resources -Ensure the availability of resources when it is needed
PERFECTION

Learning -Benchmark on few successful EMS practitioners or EMS manuals and handbooks to assist in identifying the essential resources needed based on for better implementation and control of the environmental management system. It must appropriate with the organization scale and business nature

Common focus -Ensure adequate resources available at the right time and place

 

ISO 14001 Clauses
4.4 Implementation and operations Lean Principles & Core Elements Integration Procedures Performance Matrix/Indicators QCDAC
4.4.1 Structure and Responsibility
*Roles, responsibilities and authorities shall be defined, documented and communicated in order to facilitate effective environmental management VALUE

Enhanced product / service package value -Encourage participation at all levels within the company including top management, middle management and operational staff
– Clearly define and communicate each person’s role within the system
– Describes the authority that an individual has and all individuals are aware of what decisions they can make, especially in an emergency environmental situation.
Time based competition -Reduce the time to identify the roles and responsibility within the organization
VALUE STREAM

High value adding in the extended enterprise -Identify and define the roles, responsibilities and authorities to facilitate effective environmental management
FLOW

Dense, regular, accurate and reliable flow -Clearly define and communicate the roles, responsibilities and authorities to facilitate the EMS and to ensure effective implementation of EMS

Standard work -Standardize the procedures and documents to address clearly the roles, responsibilities and authorities to facilitate the EMS and to ensure the interest parties understand well on their roles, responsibilities and authorities
PULL

JIT production and delivery -Ensures the information on the roles, responsibilities and authorities communicated properly between the interested parties to avoid miscommunication

Flexible resources -Ensure the availability of resources when it is needed
PERFECTION

Learning -Ensure adequate training is available for the employees to make them understand on their roles, responsibilities and authorities to drive the whole system

Common focus -Understand one’s roles, responsibilities and authorities in an organization to facilitate the EMS
ISO 14001 Clauses
4.4 Implementation and operations Lean Principles & Core Elements Integration Procedures Performance Matrix/Indicators QCDAC
4.4.1 Structure and Responsibility
*Personnel performing the tasks which can cause significant environmental impacts shall be competent on the basis of appropriate education, training and/or experience VALUE

Enhanced product / service package value -Development of multi skilled employees
-Enhance one’s capability to ensure that the task performed by the personnel have adequate knowledge and experience

Time based competition -Facilitate the implementation of EMS and reduce the establishment time of EMS
VALUE STREAM

High value adding in the extended enterprise -Identify the personnel’s that involve directly or indirectly to the processes that can cause significant environmental impacts and define their training needs
FLOW

Dense, regular, accurate and reliable flow -Choose and clearly justify the need/purpose of education, training and/or experience for the personnel performing the tasks which can cause significant environmental impact

Standard work -Standardize the procedures and the related documents to the training and education
PULL

JIT production and delivery -Ensures proper training or education available to the right personnel at the right time to avoid any misconduct on the tasks which can cause significant environmental impacts

Flexible resources -Availability of multi skilled workers/personnel across the organization to have better control of the tasks which can cause significant environmental impacts
PERFECTION

Learning -Acquire appropriate service from professional trainers or organization to educate/train the personnel performing the tasks which can cause significant environmental impacts

Common focus -Awareness of the tasks which can cause significant environmental impacts and ensure related training are available to perform those tasks

 

 

ISO 14001 Clauses
4.4 Implementation and operations Lean Principles & Core Elements Integration Procedures Performance Matrix/Indicators QCDAC
4.4.1 Structure and Responsibility
*The organization’s top management shall appoint (a) specific management representative(s) who, irrespective of other responsibilities, shall have defined roles, responsibilities and authority for
a) ensuring that environmental management system requirements are established, implemented and maintained in accordance with this international standard
b) reporting on the performance of the environmental management system to top management for review as a basis for improvement of the environmental management system VALUE

Enhanced product / service package value -Ensure the EMS is well established, implemented, and maintained
-Drives the system by ensuring that momentum and enthusiasm for environmental improvement is spread throughout the company and those recommendations on how to improve the organization’s environmental performance are made to management.
-Reference point of EMS for an organization

Time based competition -Reports on EMS performance over time and works with others to modify the EMS when necessary
VALUE STREAM

High value adding in the extended enterprise -Identify and define the roles, responsibilities and authority of organization’s MR to ensure that EMS performing as per what defined in the standards and reporting the performance to top management for review as a basis of EMS for improvement
FLOW

Dense, regular, accurate and reliable flow -Development of responsibility matrix to effectively communicate the environmental responsibilities to all employees

Standard work -Documentation on the job descriptions of a management representative in order to have a clear understanding of his/her roles, responsibilities and authority

PULL

JIT production and delivery -Ensures the MR’s roles and responsibilities communicated to everyone in a clear and concise manner

Flexible resources -MR must be a check or reference point for an organization where he/she can provide all the necessary advice/ solution for environment related issues
PERFECTION

Learning -Acquire adequate trainings to enhance one capability and keep him/her updated on the changes or revisions related to EMS

Common focus -Ensure that the MR understands his/her roles, responsibilities and authority towards the effective environment management system

ISO 14001 Clauses
4.4 Implementation and operations Lean Principles & Core Elements Integration Procedures Performance Matrix/Indicators QCDAC
4.4.2 Competence, Training, and Awareness
*The organization shall identify training needs and require that all personnel, whose work may create a significant impact on the environment, have received appropriate training VALUE

Enhanced product / service package value -Minimize the risk towards environmental related issues
-Development of multi skilled employees
-Enhance one’s capability to ensure that the task performed by the personnel have adequate knowledge and experience
-Appropriate training can be delivered especially where a gap in competence has been recognised and a training need has been identified and potential environmental impacts are associated with particular responsibilities
Time based competition -Minimize the time taken to identify competency through proper training /competency analysis
VALUE STREAM

High value adding in the extended enterprise -Identify the degree and scope of training for each employee and other related parties based on their specific job function, knowledge, understanding, experience, abilities and qualifications
FLOW

Dense, regular, accurate and reliable flow -Choose and clearly justify the need/purpose training for the personnel performing the tasks which can cause significant environmental impact and training requirements should be more detailed based on their responsibilities

Standard work -Standardize the training requirement or needs based on individual responsibility against EMS
-Ensure that records are retained and documented by organisation to demonstrate by means of a combination of education, training and experience these persons are competent to perform their tasks if it has the potential to cause a significant environmental impact
PULL

JIT production and delivery -Ensures proper training available for the right personnel at the right time to avoid any misconduct on the tasks which can cause significant environmental impacts
-Establish criteria for measuring the competence of individuals performing tasks, which can or may cause significant environmental impacts

Flexible resources -Availability of multi skilled workers/personnel across the organization to have better control of the tasks which can cause significant environmental impacts
PERFECTION

Learning -Consider training and qualification requirements for the environmental management staff and trainers
-Acquire appropriate service from professional trainers or organization to educate/train the personnel performing the tasks which can cause significant environmental impacts
-Consider EMS skills during recruiting and new employee selection
-Supplement competency with training aids wherever possible and practical

Common focus -Awareness of the tasks which can cause significant environmental impacts and ensure related training are available to perform those tasks
ISO 14001 Clauses
4.4 Implementation and operations Lean Principles & Core Elements Integration Procedures Performance Matrix/Indicators QCDAC
4.4.2 Competence, Training, and Awareness
*shall establish and maintain procedures to make its employees or members at each relevant function and level aware of a) the importance of conformance with the environmental policy and procedures and with the requirements of the environmental management system; b) the significant environmental impacts, actual or potential, of their work activities and the environmental benefits of improved personal performance; c) their roles and responsibilities in achieving conformance with the environmental policy and procedures and with the requirements of the environmental management system, including emergency preparedness and response requirements; d) the potential consequences of departure from specific operating procedures VALUE

Enhanced product / service package value -Create awareness among the involved parties on the environmental related issues
-Minimize the risk towards environmental related issues
– Engage employee’s interest on how they can contribute to the overall environmental improvement effort
-Reduction in the consumption of raw material and resources such as energy, fewer accidents and incidents and greater efficiency overall management system
-Development of multi skilled employees
-Enhance one’s capability to ensure that the task performed by the personnel have adequate knowledge and experience

Time based competition -Enable organizations to educate and train its employees effectively and minimize the duration of the employee’s development process
VALUE STREAM

High value adding in the extended enterprise -Mapping and eliminating unrelated procedures to ensure that the established procedures effective in promoting awareness related to EMS among the involve parties
FLOW

Dense, regular, accurate and reliable flow -Establish appropriate procedures especially where a gap in competence has been recognised and a training need has been identified and potential environmental impacts are associated with particular responsibilities

Standard work -Standardize the procedure for all the employees or members at each relevant function and level
PULL

JIT production and delivery -Ensures the procedures are well communicated and available to all the related parties in order to have an effective EMS

Flexible resources -Involvement from top to bottom level and other interested parties of an organization in understanding the EMS requirements enhance the system
PERFECTION

Learning -Benchmark on few successful EMS practitioners or EMS manuals and handbooks to develop the procedures
-Review the procedures regularly to ensure that the establish procedures are up to date and align with all the requirements in the EMS

Common focus -Awareness of the EMS requirements and ensure related procedures in place to address all the EMS requirements

 

ISO 14001 Clauses
4.4 Implementation and operations Lean Principles & Core Elements Integration Procedures Performance Matrix/Indicators QCDAC
4.4.3 Communications
*With regard to its environmental aspects and environmental management system, the organization shall establish and maintain procedures for:
a) internal communication between the various levels and functions of the organization;
b) receiving, documenting and responding to relevant communication from external interested parties VALUE

Enhanced product / service package value -Ensure effective function of the EMS internal and external to the benefit of the organisation by demonstrating to regulators, customers and the community at large that the organisation has made a commitment to improving its environmental performance
-Identifies who are the organization’s or firm’s audience and what message they are sending them
-Ensure organization projects the right kind of image, which reflects the concerns and interests of its business as a whole.
-Promotes a “greener” image in the market place
-Demonstrate the organization’s commitments to the environment and to continual improvement and raising awareness of such issues
-Establish a line of communication that clearly defines emergency responsibilities
-Improves employee motivation and participation
Time based competition -Facilitate the organization to establish the EMS more effective in a short period of time through proper communications and information sharing with the internal and external parties
VALUE STREAM

High value adding in the extended enterprise -Identify the organization external and internal audience in order to have a solid and effective communication with the internal and external parties.
FLOW

Dense, regular, accurate and reliable flow -They ensure two-way communication process by allowing information to flow from the top-down, the bottom-up, from in to out and from out to in

Standard work -Development of standard procedure to address and record all the communications with the internal and external parties
PULL

JIT production and delivery -Ensures all the environmental aspects and subject pertaining to EMS well communicated to internal and external interest parties to avoid miscommunication

Flexible resources -Participation of employees from all levels to enhance the EMS performance
-Availability of communication resources such as regular newsletters, published environmental reports and posting information in a local library website, press release and so on enhancing the organization EMS communication with its interest parties
PERFECTION

Learning -Benchmark on few successful EMS practitioners, EMS manuals and handbooks on how to establish an effective communication among the interested parties
-Communication should be a continuous process to ensure the updates on the organization EMS performance or any subject related to environmental can be communicated effectively time to time without any breakdown

Common focus -Always aware of the EMS communications within the organization and also the communication with external interested parties

ISO 14001 Clauses
4.4 Implementation and operations Lean Principles & Core Elements Integration Procedures Performance Matrix/Indicators QCDAC
4.4.3 Communications
*The organization shall consider processes for external communication on its significant environmental aspects and record its decision VALUE

Enhanced product / service package value -Demonstrate the organization’s commitments to the environment and to continual improvement and raising awareness of such issues
-Comprehensive management of a firm’s environmental aspects
-Avoid problems with regulatory agencies and Non-Governmental Organizations (NGO’s) and also helps in setting aspects, objectives and targets.
Time based competition -Facilitate the organization to create a constructive image among the competitors over time
VALUE STREAM

High value adding in the extended enterprise -Mapping and eliminating unrelated processes pertaining to communication to enhance the external communication
-Communicate relevant EMS information to the external interest parties and ensure the communicated information benefits all the interested parties.
FLOW

Dense, regular, accurate and reliable flow -Establishing external communications strategy by selecting an approach that fits the organisation’s culture and strategy

Standard work -Establishing a process to address the organization communication method with external interested parties and records its decision
PULL

JIT production and delivery -Ensure all the significant environmental aspects communicated to the external interest parties to avoid miscommunication

Flexible resources -Availability of communication resources such as the website, press release and so on enhance the organization EMS communication with its interest parties
PERFECTION

Learning -Benchmark on few successful EMS practitioners, EMS manuals and handbooks on how to establish an effective process to communicate with external interested parties

Common focus -Always aware and consider the importance of external communication related to the organization EMS performance and commitment
ISO 14001 Clauses
4.4 Implementation and operations Lean Principles & Core Elements Integration Procedures Performance Matrix/Indicators QCDAC
4.4.4 EMS Documentation
*Ensures that the organization has documented the system in either electronic or paper form such that it addresses the elements of the standard, describes how the organization conforms to each element, and provides direction to related documentation. However, documentation must be provided such that enough is available to ensure the effective planning, operation, and control of processes related to the significant aspects, and to demonstrate conformance to ISO 14001. Such documentation at a minimum includes policy, objectives and targets, a definition of the scope of the EMS, and other main elements VALUE

Enhanced product / service package value -Ensures that organization’s EMS is operating as originally intended, establish a series of documents to describe the core elements of the system and how each element relates to each other.
-Promote the consistent application of the system by providing clear information to people carrying out tasks.
-Enable external parties (such as the certification body) to understand how the organizations EMS is structured before they can verify that it meets the requirements of ISO 14001.
-Act as a “road map” explaining how each element of the system fits together
Time ba