National Bank of Kuwait; Business Process and Systems

Project description
it is a project deliverable for Business process and systems in Management Information System major. Fix the first report i will be providing and add to it the extra information i will be providing below. The process or system that we have agreed with the tutor is the phone application for the bank. i will also try to provide his notes on our first report in-case they are needed. tutor notes on our first report : 1- we did not provide in-text reference. 2- in the introduction didn’t specify what we were going to do in the project which was needed. 3- Recommend three database systems that could be computerized. Those were the comments for our first deliverable. The information below are for what is required to do in the second deliverable of this project: 1-Detailed investigation the process or system identified in deliverable 1. The choice of process or system has to be agreed with the tutor beforehand. 2-Demonstration of variety of requirement collection techniques. 3-Outlining the users of the system and their roles. 4-Identification of tasks, processes, inputs, outputs, software, and hardware requirements of the proposed system. 5-Model the current system using DFD. All five points listed above are presented. The corrections of deliverable 1 meet the comments and suggestions put forward by the tutor on turnitin. The re-introduction of the proposed system to be investigated further should review the importance of this system and the impact it can have on the business. Students should show that they used more than one requirement collection technique to understand the tasks and processes the new system should be able to do. The report should also outline the people who will be using the system, their role in the process of developing the system as well as their role in using the system. Finally, the biggest part of this report is to outline detailed tasks, processes, what data input, what possible feedback or reports the system will generate, as well as any special software or hardware the new proposed system will need. 0.5% will go for points 1, 2, 3, and 4. 1% will go for task 5 and 2% will go for task 6.
Spring 2015 Semester
Business Process and Systems – MIS 360
Name: Barrak Alghanim 13488, Mohammad Alajmi 15903, Othman Almandeel 14084, Abdulrahman Alqallaf 14666, Fawaz Sabti 15155
Topic: National Bank of Kuwait
Instructor: Dr. Fadi Safiedinne
National Bank of Kuwait is the first bank that was established in 1952 in both Kuwait and the Gulf region. Over the years it have developed into a bank that supports both individuals and companies financially. They have increased their service and distributed their branches in Kuwait and through time they became a global bank that owns branches all over the world. The bank has plenty of service some of them are investments, loans, and sponsorship. In this report we will be discussing the location of the bank, line of business, customers and the market that it serves in.
NBK is one of the most successful banks in Kuwait and since they started in the banking industry and they became more experienced in it than other banks. They can be found everywhere around the country, so everyone can reach them when they need to and their Headquarter is located in Sharq. Their website helps their customers to get some of the things that they want such as transferring money between accounts even if the accounts are not owned by NBK. Since the bank is private and owned by shareholders it is classified as an investment for the bank, they also help individuals to invest their money in trust funds in profitable way. The bank gives loans to both companies and individuals to help them with what they need and they get interest rate in when the loan is paid off. They give sponsorships to some practical activities as a marketing way for the bank. There is a variety of offers that they provide to attract and avoid losing customers. Some of the offers they provide are Alwaha master card which gives customers mileage each time they purchase something with it and they can use those mileage to go anywhere they like around the world in Kuwait airlines. Another offer is people that have bank accounts with NBK they get half price on movies tickets during the weekends. There is also fifteen percent discount for New Smile dental clinic. The bank strategic plan is to maintain strong position against their rivals in the banking industry specially in Islamic banking segment and to increase their relationship both in Kuwait and around the world.
Securing resources is a priority for the bank such resources are investors, cash, and interest rates. Investors help the bank to get its capital and return equity to them as well as profits depending the number of shares each investor has in the bank. On the other hand, cash is an important resource for the bank since it is crucial for daily life activities and the people that withdraw the money from ATM machines that must be filled with cash and most of the operations include cash in it specially transferring money between accounts. However, the interest rate that the bank gets through loans is considered as profit for the bank from each loan they provide to individuals and mostly from organizations as they take huge loans and the interest rate becomes greater than what individuals have to pay. Some of the process the bank uses are visa and master cards delivery, transactions between bank accounts, cash withdrawal. The bank has a service that when a person signs up for a visa or master card it takes five days for the bank to make the operation with the approval and deliver the card to where the customer is depending on the location they want to receive it instead of going back to the bank and get it. Another process is transactions between accounts when a person makes a transaction the bank has to approve it as well as the other bank and then into the receiver account. As for the cash withdrawal the ATM machine takes the credit card as an input, process the account information, and then gets the cash as an output. The major systems that the bank uses are transaction processing system, expert system, and communication and collaboration system. Transaction processing system is the system used for ATM machines. The expert system is used in call centers when any person has an issue and the employee has no idea of how to solve the problem they can return to the expert system which is computerized and find a solution and it gets saved in the system in case of employees turnover the knowledge will be stored in the system so a new employee can get the knowledge to keep supporting the customers. Communication between employees is very important in the bank as well as sending and receiving information between department so they use communication and collaboration system to help employees communicate more frequently and through different ways via email and many other ways. The bank assets are the building, equipment, and accounts receivable. Buildings are huge assists for the bank as the land can be owned by the bank and the building can be used for decades. The bank equipment that they use are computers, printers as they use them to process customers’ accounts and print the necessary papers. The account receivable is very important for the company as a huge portion of the money is paid in from individuals and companies and it takes long time to close the account.
The bank also has some process that are not computerized including facilitating contracts, process of delivering visa and master cards, documents and checks provided by customers. Facilitating contracts those that are for organizations are handled in person including the documents that must be provided and approved. The delivery of the cards are not processed in computer, but instead is processed from the bank into the customer location in person. Some customers bring paper documents that needs to be processed by the bank for example a copy of civil ID.
In conclusion we have provided brief description of the bank and its background, the systems and process they use, and their assets. The bank is currently focusing on increasing their reputation around the world and to increase their influence in banking industry and prove their selves in Islamic banking as it is being approved that it is being proved to be better than non-Islamic banking. In our opinion the processes that the bank uses is very helpful for them to help them communicate and keep track of accounts as well as helping customers get their work done more efficiently.

Bibliography
National Bank of Kuwait. (2013). Retrieved from http://www.kuwait.nbk.com/investmentandbrokerage/researchandreports/$Document/AnnualReports/en-gb/MainCopy/$UserFiles/AnnualReport2013.pdf

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