Pershing Chapters 5-7 (pp111-189) discuss dynamics of measuring success as a Performance Consultant. Hale (pp. 103-112, 137-168, and 199-216) discuss the needs and causes along with measuring results.
Identify the top 5 factors to measure success for the client.
What yardstick or tools are being implemented to measure current success of a client or your current business and that of future success