Part A: Theory review and application

1. List three methods you have used to keep team members informed regarding continuous improvement efforts. Explain

why these methods were used and whether they were effective.
2. Explain how recording processes will help you and your team identify further opportunities for improvement.
3. Describe the systems in place or that you plan to introduce, including the performance variables that will be

measured to:
a) document work performance;
b) report on achievements and problems
c) record information for planning further continuous improvement.
4. Identify a project in which mistakes have been made or areas that needed improvement were identified. Explain what

you or your team have learnt from the project and list the changes you would make when planning similar projects in the

future.
Part B: Case study
1. What other strategies could Jasper has used to monitor operational progress and identify where improvements could

be made?
2. Select one of the improvements. Prepare a communication strategy that will inform the team of the improvement to

be implemented. Include as many appropriate options as you consider necessary. Use lateral thinking skills to develop

interesting ways to let the team know about the outcome of the research.
3. Using the improvement you selected in question 2,write (briefly) what you would include in:
€¢ The company’s business plan
€¢ The team’s operational plan
€¢ An individual team member’s work plan
4. What systems could Jasper use in the future to help him regularly:
€¢ Document work performance
€¢ Report on successes, opportunities and problems
€¢ Record information that could be useful for continuous improvement?
Include the performance variables that will be measured in each system or process.
Final assessment
BSBMGT516C Facilitate continuous improvement
Part B:

1. a) In your own words, describe what a quality system is and its role in maintaining continuous improvement.
b) Select a continuous improvement process or model a organization or team could implement. Describe how you would use it

to increase productivity and customer satisfaction, monitor performance and reduce costs.
2. Research two continuous improvement models or quality systems relevant to your organization. Describe
€¢ the models/systems
€¢ Why you selected each model/system
€¢ How each mode/system can be used by your organization to facilitate continuous improvement.
3. a) In your own words explain the principles of sustainability.
b) Provide examples of two changes and describe what the organization might do to ensure that the change complies with

sustainability requirement.
4. select three different types of knowledge management systems from those discussed in this learner guide and

explain how they can assist an organization in its continuous improvement processes.
5. Explain how the DMAIC methodology (define, measure, analyze , improve and control) can be used to monitor customer

service.
6. Carry out the following project to devise strategies and approaches to improve work outcomes or organizational

functioning. Ensure you undertake each of the activities below and provide any supporting documentation as evidence.
Before the project
a) Use a process that encourages participation with your team members to identify the focus of your continuous

improvement activities.
b) What are the goals of your continuous improvement initiative?
c) Make a list of stakeholders who will need to be kept informed regarding continuous improvement activities. What

communication methods will you use for each group of stake holders?
d) How will you use mentoring and coaching processes to ensure that individuals and teams are able to implement and

support the organization’s continuous improvement processes?
During the project
e) Explain the methods your will use to monitor performance operational progress and customer service and identify

areas for improvement. Collate the results of your continuous improvement activities suing these methods and provide as

evidence.
f) Describe two adjustments you have made in the course of carrying out your improvement activities. How have you

communicated these adjustments to have relevant stakeholders?
After the project
g) Communicate the outcomes of your continuous improvement efforts to stakeholders and attach a copy of this

communication as evidence.
h) Debrief team members on your continuous improvement efforts and identify any other opportunities for further

improvement.
i) Using this information, create a plan for future continuous improvement efforts.