Management of Information Technology

IT 550 Case Study Two Rubric The KLM Airlines case study (in Chapter 8 of Managing and Using Information Systems) provides an overview of the business of information technology, organizational maturity, and IT funding models. Read Case Study 8-1, “KLM Airlines,” in Chapter 8 of the textbook, and answer all four questions regarding the decision by KLM’s leadership to move to a governance structure. Answer the following questions, which represent the specific critical elements that must be addressed for this assignment:

 Structure: What is likely to have led to increased trust for the IT organization?

 Expenses: What might explain an item that is seemingly quite unrelated to IT (costs per kilometer flown) decreased as a result of the new CIO structure?

 Maturity: What maturity level did KLM appear to exhibit (a) in 2000 and (b) in 2011? Why?

 Standards: Why do you think that KLM requires its employees to use a standard business case template when they want to make an investment?

 Research: Incorporate external research to support your position. Guidelines for Submission: The case study must follow these formatting guidelines: double spacing, 12-point Times New Roman font, one-inch margins, and APA citations. Page length requirements: two to three pages, not including cover page and references.

Critical Elements Exemplary (100%) Proficient (90%) Needs Improvement (70%) Not Evident (0%) Value

Structure Meets “Proficient” criteria and extends explanation to include additional reasons

Explains why the new KLM structure increased trust within the company for the IT organization

Minimally explains why the new KLM structure increased trust within the company for the IT organization

Does not explain why the new KLM structure increased trust within the company for the IT organization

20

Expenses Meets “Proficient” criteria and extends explanation to include compelling research

Describes why a seemingly unrelated IT cost, costs per kilometer flown, decreased as a result to the new structure

Minimally describes why a seemingly unrelated IT cost, costs per kilometer flown, decreased as a result to the new structure

Does not describe why a seemingly unrelated IT cost, costs per kilometer flown, decreased as a result to the new structure

20

Maturity Meets “Proficient” criteria and extends explanation to include compelling research

Explains why the KLM maturity level changed from 2000 to 2011

Minimally explains why the KLM maturity level changed from 2000 to 2011

Does not explain why the KLM maturity level changed from 2000 to 2011

20

Standards Meets “Proficient” criteria and exemplifies the position taken

Describes why KLM moved to a standard business case template when making an investment

Minimally describes why KLM moved to a standard business case template when making an investment

Does not describe why KLM moved to a standard business case template when making an investment

20

Research Meets “Proficient” criteria and exemplifies the position taken

Incorporates external research that supports and is directly relevant to selected position

Incorporates external research that indirectly supports the selected position

Does not incorporate external research

10

Articulation of Response

Submission is free of errors related to grammar, spelling, syntax, and organization and is presented in a professional and easy-to-read format

Submission has no major errors related to grammar, spelling, syntax, or organization

Submission has major errors related to grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas

Submission has critical errors related to grammar, spelling, syntax, or organization that prevent understanding of ideas

10

Total 100%