A great way to approach this is to brain storm the issues and challenges that are present in the case. Then present the “IT” versus the “business” perspective- sort the case issues into two groups. Sorting issues into these two groups is valuable as it helps see how different organizational groups can see the same problems differently. Differences are important because the solution set is a derivative of the problem set.

Exploring the IT Perspective

In order to understand why the Customer Contacts system holds inaccurate information, it is necessary to identify each of the four key systems at Minitrex. In particular, please identify the flow of information among these systems.

Explain each one.

The Customer Contacts System
The Management Business Center System
The Credit Administration System
The General Management System

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Posted on May 29, 2016Author TutorCategories Question, Questions