Question 1

Any IT application software system designated as necessary for a company to conduct normal business. This includes all nondevelopment applications and all critical production applications.
Production environment
Production application
Critical production application
Production change

2 points

Question 2

The DHCP Offer packet does not contain which of the following information?
a. Relay router name
b. Default gateway
c. Domain name
d. Leased time

2 points

Question 3

When properly applied, Well-developed standards can accomplish all the following EXCEPT ___________________________.
a. predict when supply levels will become low
b. reduce costs
c. shorten deployment times
d. simplify maintenance

2 points

Question 4

To many ___________, the concept of change control implies, restricting, delaying or preventing change. While others view it as essential part of their daily work.
a. Infrastructure Managers
b. Change Management process owners
c. Change Advisory Board members (CAB)
d. IT technicians

2 points

Question 5

Top-rated infrastructures that employ a buddy system, or a one-on-one mentoring program in which experienced technicians share both the content and application of their knowledge with subordinates falls directly under which of the following?
a. Exceutive Support
b. Well-equipped employees
c. Well-Trained Employees
d. Well-developed standards

2 points

Question 6

Which of the following is not a flow technology?
a. Iflow
b. Netflow
c. Sflow
d. Jflow

2 points

Question 7

Desktop problems that are handled and resolved over the phone.
Network accessibility from a desktop.
Urgent problems that generate a change ticket if problem is not resolvable over the phone.
Resolve a functionality problem within a new or existing application.

These items are all examples of ___________ __________(s)
a. Problem Tickets
b. Change Tickets
c. Incident Requests
d. Service Requests

2 points

Question 8

Processes should eliminate all ______________.
a. Non-essential metrics and reporting
b. automation prior to streamlining
c. Non-value-Added Steps
d. Value-Added Steps

2 points

Question 9

A _________ strategy may use the analysis and the use of meaningful metrics to predict when an out-of capacity condition is about to occur.
a. reactive
b. responsive
c. proactive
d. robust-process

2 points

Question 10

According to the Desirable Levels of Emergency Changes, those items that fell into the 16-25% percentage showed the following.
a. Highly proactive; barely reactive at all; Highly desirable
b. Barely proactive; reactive; and not very desirable.
c. Proactive; Notvery reactive; and Desirable
d. Not productive at all; Highly reactive; and Highly undesirable

2 points

Question 11

All of the following are Strategic Processes EXCEPT _____________.
a. Facilities Management
b. Change Management
c. Capacity Planning
d. Production Acceptance
e. Business Continuity
f. All of these are Strategic Processes

2 points

Question 12

All of the following are TACTICAL Processes EXCEPT ________________.
a. Change Management
b. Problem Management
c. Configuration Management
d. Performance and Tuning
e. None of these are Tactical Processes
f. All of these are Tactical Processes

2 points

Question 13

Which is not accurate in regards to using Virtual Servers?
a. Decreases the number of physical servers needed in a data center
b. Virtual Servers can not support more than one Operating System at a time on a single Machine
c. Virtual Servers can migrate seamlessly from one physical server to another, reducing or eliminating downtime
d. Rapid deployment of a server on a Virtual Server vesus deploying a full new Physical Server the traditional way

2 points

Question 14

NAT is a technique used to do which of the following?
a. Associate a single public IP address with many internal addresses
b. Use TCP/UDP ports
c. Hide the internal IP infrastructure
d. Translate external private address to a public address

2 points

Question 15

Iaas, PaaS, and Saas are all forms of what?
a. VPNs (Virtual Private Networks)
b. Cloud Computing
c. Data Mining
d. Storage Area Networks

2 points

Question 16

All of the following are HIGH characteristics of a Configuration Management Process Owner EXCEPT
a. Knowledge of systems software and components
b. Knowledge of network software and components
c. Ability to analyze metrics
d. Ability to evaluate documentation

2 points

Question 17

Any hardware, software, or documentation (electronic or hard copy) component that directly supports a production application.
a. Change coordination
b. Prodcution change
c. Prodcution environment
d. Planned change

2 points

Question 18

A customer provides key participation during the time a problem is:
a. tracked
b. logged
c. resolved
d. closed

2 points

Question 19

Any activity, of either a planned or emergency nature, that could potentially impact the stability or responsiveness of a company’s IT production environment can be best defined as __________________ .
a. Change coordination
b. Change control
c. Production change
d. Change management

2 points

Question 20

To question anything you don’t understand, participate honestly and candidly, and ensure everything relevant gets written down are best categorized under _________________ .
a. What Contributes to a World-Class Infrastructure
b. Helpful Ground Rules for Brainstorming
c. Methods for Prioritizing Requirements
d. Characteristics of a Robust Process

2 points

Question 21

The difficulty of integrating solely tactical processes is _____________________________.
a. the tendency to emphasize only short-term goals and objectives. Tactical processes by their nature have very limited planning horizons, sometimes forcing an hour-to-hour focus of activities. If left unchecked, this tendency could undermine efforts at long-range, strategic planning.
b. that most of these now involve 24/7 coverage. Around-the-clock operation can often infuse an organization with a reactive, firefighting type of mentality rather than a more proactive mentality.
c. the focus on reactive, continuous operation, and that is the threat of burnout. Shops that devote most of their systems management efforts on tactical processes run the risk of losing their most precious resource— human talent.
d. all of these are difficulties with integrating solely Tactical Processes.

2 points

Question 22

Netflow was developed to do which of the following? (Select all that apply)
a. Support IPv6
b. Acquire IP traffic operational data
c. Provide data monitoring
d. Bandwidth analysis

2 points

Question 23

Which of the following is a collaborative tool enabled by IT Infrastructure?
A. Microsoft Lync
B. Cisco WebEx
C. Google Hangouts
D. Microsoft Sharepoint
E. All of the above

2 points

Question 24

Which company was involved in a dispute with the FBI and US government over the governments request for help to get access to encrypted information on a cell phone?
Samsung
Microsoft
Apple
Motorolla

2 points

Question 25

Which of the following is true about IT related Certifications?
Once you have it you are considered certified for life and don’t have to do anything to maintain your certification.
IT Certifications serve little value
Depending on the certification you may have to take tests at regular intervals or maintain a certain number of continuing education hours at specified intervals in order to maintain your certification.
IT Certifications discussed in this class are generally for low paying entry level positions.

Question 1

Any IT application software system designated as necessary for a company to conduct normal business. This includes all nondevelopment applications and all critical production applications.
Production environment
Production application
Critical production application
Production change

2 points

Question 2

The DHCP Offer packet does not contain which of the following information?
a. Relay router name
b. Default gateway
c. Domain name
d. Leased time

2 points

Question 3

When properly applied, Well-developed standards can accomplish all the following EXCEPT ___________________________.
a. predict when supply levels will become low
b. reduce costs
c. shorten deployment times
d. simplify maintenance

2 points

Question 4

To many ___________, the concept of change control implies, restricting, delaying or preventing change. While others view it as essential part of their daily work.
a. Infrastructure Managers
b. Change Management process owners
c. Change Advisory Board members (CAB)
d. IT technicians

2 points

Question 5

Top-rated infrastructures that employ a buddy system, or a one-on-one mentoring program in which experienced technicians share both the content and application of their knowledge with subordinates falls directly under which of the following?
a. Exceutive Support
b. Well-equipped employees
c. Well-Trained Employees
d. Well-developed standards

2 points

Question 6

Which of the following is not a flow technology?
a. Iflow
b. Netflow
c. Sflow
d. Jflow

2 points

Question 7

Desktop problems that are handled and resolved over the phone.
Network accessibility from a desktop.
Urgent problems that generate a change ticket if problem is not resolvable over the phone.
Resolve a functionality problem within a new or existing application.

These items are all examples of ___________ __________(s)
a. Problem Tickets
b. Change Tickets
c. Incident Requests
d. Service Requests

2 points

Question 8

Processes should eliminate all ______________.
a. Non-essential metrics and reporting
b. automation prior to streamlining
c. Non-value-Added Steps
d. Value-Added Steps

2 points

Question 9

A _________ strategy may use the analysis and the use of meaningful metrics to predict when an out-of capacity condition is about to occur.
a. reactive
b. responsive
c. proactive
d. robust-process

2 points

Question 10

According to the Desirable Levels of Emergency Changes, those items that fell into the 16-25% percentage showed the following.
a. Highly proactive; barely reactive at all; Highly desirable
b. Barely proactive; reactive; and not very desirable.
c. Proactive; Notvery reactive; and Desirable
d. Not productive at all; Highly reactive; and Highly undesirable

2 points

Question 11

All of the following are Strategic Processes EXCEPT _____________.
a. Facilities Management
b. Change Management
c. Capacity Planning
d. Production Acceptance
e. Business Continuity
f. All of these are Strategic Processes

2 points

Question 12

All of the following are TACTICAL Processes EXCEPT ________________.
a. Change Management
b. Problem Management
c. Configuration Management
d. Performance and Tuning
e. None of these are Tactical Processes
f. All of these are Tactical Processes

2 points

Question 13

Which is not accurate in regards to using Virtual Servers?
a. Decreases the number of physical servers needed in a data center
b. Virtual Servers can not support more than one Operating System at a time on a single Machine
c. Virtual Servers can migrate seamlessly from one physical server to another, reducing or eliminating downtime
d. Rapid deployment of a server on a Virtual Server vesus deploying a full new Physical Server the traditional way

2 points

Question 14

NAT is a technique used to do which of the following?
a. Associate a single public IP address with many internal addresses
b. Use TCP/UDP ports
c. Hide the internal IP infrastructure
d. Translate external private address to a public address

2 points

Question 15

Iaas, PaaS, and Saas are all forms of what?
a. VPNs (Virtual Private Networks)
b. Cloud Computing
c. Data Mining
d. Storage Area Networks

2 points

Question 16

All of the following are HIGH characteristics of a Configuration Management Process Owner EXCEPT
a. Knowledge of systems software and components
b. Knowledge of network software and components
c. Ability to analyze metrics
d. Ability to evaluate documentation

2 points

Question 17

Any hardware, software, or documentation (electronic or hard copy) component that directly supports a production application.
a. Change coordination
b. Prodcution change
c. Prodcution environment
d. Planned change

2 points

Question 18

A customer provides key participation during the time a problem is:
a. tracked
b. logged
c. resolved
d. closed

2 points

Question 19

Any activity, of either a planned or emergency nature, that could potentially impact the stability or responsiveness of a company’s IT production environment can be best defined as __________________ .
a. Change coordination
b. Change control
c. Production change
d. Change management

2 points

Question 20

To question anything you don’t understand, participate honestly and candidly, and ensure everything relevant gets written down are best categorized under _________________ .
a. What Contributes to a World-Class Infrastructure
b. Helpful Ground Rules for Brainstorming
c. Methods for Prioritizing Requirements
d. Characteristics of a Robust Process

2 points

Question 21

The difficulty of integrating solely tactical processes is _____________________________.
a. the tendency to emphasize only short-term goals and objectives. Tactical processes by their nature have very limited planning horizons, sometimes forcing an hour-to-hour focus of activities. If left unchecked, this tendency could undermine efforts at long-range, strategic planning.
b. that most of these now involve 24/7 coverage. Around-the-clock operation can often infuse an organization with a reactive, firefighting type of mentality rather than a more proactive mentality.
c. the focus on reactive, continuous operation, and that is the threat of burnout. Shops that devote most of their systems management efforts on tactical processes run the risk of losing their most precious resource— human talent.
d. all of these are difficulties with integrating solely Tactical Processes.

2 points

Question 22

Netflow was developed to do which of the following? (Select all that apply)
a. Support IPv6
b. Acquire IP traffic operational data
c. Provide data monitoring
d. Bandwidth analysis

2 points

Question 23

Which of the following is a collaborative tool enabled by IT Infrastructure?
A. Microsoft Lync
B. Cisco WebEx
C. Google Hangouts
D. Microsoft Sharepoint
E. All of the above

2 points

Question 24

Which company was involved in a dispute with the FBI and US government over the governments request for help to get access to encrypted information on a cell phone?
Samsung
Microsoft
Apple
Motorolla

2 points

Question 25

Which of the following is true about IT related Certifications?
Once you have it you are considered certified for life and don’t have to do anything to maintain your certification.
IT Certifications serve little value
Depending on the certification you may have to take tests at regular intervals or maintain a certain number of continuing education hours at specified intervals in order to maintain your certification.
IT Certifications discussed in this class are generally for low paying entry level positions.

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Posted on May 2, 2016Author TutorCategories Question, Questions