Incident Control Logs
Bipolar Disorder
October 19, 2020Incident Control Logs
Incident management involves logging, recording, as well as, finding solutions to the incidents that occur. Incidences interrupt service delivery, thus incident management should aim at restoring the interrupted service back to the customer with immediate effect (). In most of the circumstances, incidences are disastrous to an extent that a permanent solution cannot be found immediately. In such instances, a temporary solution is advised. An incident is identified by its nature of having an immediate effect to the service users. The Occupational Safety & Administration Act outlines that employers should record and report all the incidences-injuries, fatalities and illnesses that occur in the workplace. In this paper, an incident control log for the Information and Technology Department of a hospital is developed. In addition, an injury log for the same department is developed.
Incident Control Log for the IT Department in a Hospital:
Prepared by: Mr. Joseph David-Technical Unit Head
| Date of Incident | Nature of incidence | Hazards | Incident | Mitigation | Recommendations | remarks |
| 01/6/2014 | Disk Space full | Difficulties recording client’s information.Delays in service delivery | 01/6 | A computer was borrowed from central administration | There is need to buy more computers | The incident was reported.IT manager following with administration |
| 02/06/2014 | Power blackout for one hour | The main server crashed | 02/06 | Clients were assured of a solution soon | Buy a power-generator | The server was replaced. A power generator will be bought. |
| 02/06/2014 | Breakdown of IT main server | Patient information was lost | 03/06 | An external consultant was hired to retrieve the data | Buy a power generator | A generator is to be bought |
| 03/06/2014 | Printer not working | Delays in service delivery | 04/6 | A technician was contacted to repair it | There is a need to buy an extra printer | The issue is under consideration |
| 04/06/2014 | The computer technician got some electrical injuries | Delays in service delivery | 05/6 | The computer technician who was on off-duty was called on duty | Ensure that all the electric wires are insulated | An electrical technician was hired to fix the problems. |
Injury Log: Department-IT
Instructions: Our policy requires that employees must report every injury even if it is minor. It is hereby advised that all the injuries, fatalities and illnesses must be recorded in this form. This is to conform to the Department of Labor, under the OSHA act (), part number 1904
| Date | Injured Person’s Name | Where did it happen?E.g.: “on the roof” | Injury Description | First Aid/Remarks |
| 01/06/14 | Joan Alberts | In the washrooms | splinter under fingernail | First aid was done |
| 02/06/14 | Gabriel Johns | On the floor | Slid and had a dislocation of the arm | First aid was done and she was taken to the hospital |
| 03/06/14 | Mary Leaky | On her seat | The computer monitor fell on her toes and she received minor injuries | She received first aid to minimize the swellings |
| 03/06/14 | Mercy Michael | Departmental Kitchen | She got burnt on the first left finger while preparing tea | She received treatment in the company’s clinic. |
| 04/06/14 | Joel Aaron | In the computer store | He injured himself on the fingers with the pliers |
Conclusion:
References
Steneckert, B. A. (2013). Critical incident management. Boca Raton, FL: CRC Press.
US. Department of Labor. (n.d). Occupational Safety & Health Administration. Retrieved from https://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STANDARDS&p_id=12765
