1. How does your organization determine customer requirements?

   B. How are your organization’s core competencies tied to its strategic goals??

   C. What are the strengths and weaknesses of the quality function deployment approach??

   D. What is your organization’s process for developing the specifications for a new product or service??

   E. How does your organization deal with requests for customized products or services?

   F. What are the implications of building quality into a product or service rather than inspecting it in? Why?

   G. What type of quality problem or analysis tools does your organization use?

What are the implications of building quality into a product or service rather than inspecting it in? How are ethical considerations included in product and process design at your organization?