This work of HCS 451 Week 5 Discussion Questions contains:

DQ 1: Review the scenario below and answer the questions that follow:

ABC Hospital is a small, privately owned community hospital. It has been struggling to survive financially, as reimbursement rates have declined and consumers are being drawn to the larger state-of-the-art hospital facilities in urban areas that are perceived to have better quality. ABC Hospital was built in 1960 and has been operating in the same manner for many decades. The hospital meets legal and regulatory requirements but has not kept pace with some of the newer technologies and patient conveniences becoming more prevalent in the health care industry.

1. What strategies can the organization take to survive, improve its performance, and compete with other hospitals over the next 5 years?

2. What are some advantages or disadvantages of these strategies? Provide specific examples to support your answers.

DQ 2: Review the scenario below and answer the questions that follow:

XYZ Health Department provides services to county residents. Budget cuts have forced the department to cut back on some services and lay off several staff, increasing the workload of other staff. Morale among staff has declined, and county residents have complained that they are not treated with dignity and respect and are not receiving high quality care and service.

1. What strategies can XYZ Health Department implement to provide high quality care and services to the county residents and to help increase customer satisfaction?

2. How can these strategies help minimize risk and improve quality? Provide specific examples to support your answers.

Nothing should be more important than providing safe, high quality care to all of the patients and delivering that care in an understanding, compassionate manner. It should be our mission and our passion to provide high quality care and high quality caring.