Handling the hurt: a critical skill for leaders.
Peter J.. Frost, Ivey Business Journal Online, Jan – Feb.p1(6) (2005)

Summary and Critique
By Gyneth A. McAllister

Leaders are being called upon to show more compassion in the workplace in recent times as the global economy causes termination of employees and creates an insecure work environment. Frost’s article is an exploration of what it means to be an effective leader in the aforementioned economic and organizational environment. Frost’s article is summarized and assesed based on the current workplace environment.