Formulate Cultural Dimensions for Services in a Global Setting
Order Description

Global Culture

Your industry or research scope is likely to employ and serve a diverse group of people as world economies become even more intertwined daily. What adjustments are necessary to the SDL to accommodate the various cultural differences that are inevitable in any service setting? This is an assignment that encourages you to think about these issues.

Develop an International dimension to SDL theory suitable for inclusion into your research schema that incorporates a global perspective of service theory. Assess any cultural differences in service theory and application around the world to include in your presentation. Your global application might consider a series of scale preferences on international applicability. Develop a PowerPoint presentation that explains the rationale of the global dimension and how it applies to international service industries.

Incorporate appropriate animations, transitions, and graphics as well as “speaker notes” for each slide. The speaker notes may be comprised of brief paragraphs or bulleted lists.

Support your presentation with a minimum of 5 scholarly resources, at least two of which that have been published in the least five years. In addition to these specified resources, other appropriate scholarly resources, including older articles, may be included.

Length: 12-15 slides (with a separate reference slide)
Notes Length: 200-350 words for each slide

References please use and include an additional 4 of choice related to topic:

Carrillat, F., Jaramillo, F., & Mulki, J. (2009, Spring). Examining the impact of service quality: A meta-analysis of empirical evidence.

http://proxy1.ncu.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=36961105&site=ehost-live

Be sure to include citations for quotations and paraphrases with references in APA format and style where appropriate. Save the file as PPT with the correct course code information.