Question 1

Explain order fulfillment and logistics. Discuss in your own words the steps of the order fulfillment process. 

Your response should be at least 200 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.

Question 2

Define enterprise resource planning system in your own words. Include the characteristics of ERP applications and provide an example. 

Your response should be at least 200 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.

Question 3

Explain knowledge management, knowledge management system, and the steps in a KMS cycle. 

Your response should be at least 200 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.

Question 4

Every company depends on customers for revenues and growth. Define CRM. Explain the CRM system, and e-CRM.

Your response should be at least 200 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.

References:

Turban, E. &Volonino, L. (2011). Information Technology For Management: Improving Strategic and Operational Performance. Hoboken, NJ: John Wiley & Sons, Inc.