€¢ What schema and scripts do individuals use?  €¢ What perceptual distortions occur?  €¢ What biases exist in the organization?  €¢ What cues encourage learning?  €¢ What modeling strategies exist and how are they supported in the organization?  €¢ How diverse is the organization’s work force?  €¢ What beliefs and values do individuals hold and what motivates them to be more productive?  €¢ What cross-cultural issues does the organization face?

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