1- Write a 700- to 1,050-word paper in which you address the following:
Select ONE Personal Attribute from the list below. Explain how the Personal Attribute can help or hinder job performance in an organization:
Attitude
Ethics and Personal Values
Self-Awareness
Social Capital
Select ONE Soft Skill from the list below. Explain how the Soft Skill can help or hinder decision making in an organization:
Critical Thinking
Problem Solving
Judgment
Active Listening
Include at least one specific, real-world example of how managers use organizational behavior principles to improve job performance, decision making, OR workplace ethics.
In your paper, please include a minimum of two sources (APA formatting required).2- Please reword these paragraphs in your own words. DO NOT copy or use the same words that are in these paragraphs.Organizational behavior (OB) describes an interdisciplinary field dedicated to understanding and managing people at work. This includes self-management. OB draws on research and practice from many disciplines to deal with how people behave at work (Kinicki & Fugate, 2016, Chapter Chapter 1, Making OB Work for Me: What Is OB and Why Is It Important?).
According to Kinicki and Fugate, organizational behavior is a self discipline that can be brought out from a number of sources. Kinicki and Fugate explained a few behaviors in the workplace that can be of use. Some of the examples were management, ethics, vocational counseling and sociology. It is important for managers to be able to understand all employees at all times in oder to keep the company running smoothly. Organizational behavior is a key point to a managers line of work. Communication is a key point for keeping employees on the right track, this helps the employees to work as effectively as possible.Yesterday while being at work, a customer came into the office where I work asking about a deal that we were offering. Being unaware of this particular deal, I answered the customer by explaining that we did not have this particular deal and that I would be happy to look into it with the other two ferry lines if he would like me to so that he would be able to take advantage of this deal. After explaining this to the customer, one of the stock holders came out to the office and asked me to honor this deal. Once the customer left we got in contact with the lady that apparently set this offer up and asked her why no one told us about this offer prior to her leaving for a Fish! conference. She then explained that she forgot to inform us. This is an example where if the communication had been there in the beginning, we could have addressed the customer with a correct answer and been able to complete the transaction in a more effective matter. This manager at first did not have a clear understanding why we in the office, did not know about this offer until we explained that she forgot to tell us. There had been no organization with this particular situation, and I felt that it was very poorly managed.3- According to chapter 2 Personal attitudes affect behavior at a different level than do values. With personal values they are stable long lasting beliefs about what is important to a person. They become standards by which people order their lives and make their choices. With personal attitudes, these are the mental dispositions people have towards others and the current circumstances before makes decisions that result in behavior. In the workplace it would be your personal attitude, because everyone has different beliefs and your personal values may be against the companies policy. I recently had an argument with my head supervisor and to me I would say the result was because of my attitude. The current situation that was going on at the time, had me directing all of my negative behavior towards my boss, due to me feeling like he was not respecting the companies work values. I do feel like if someone else was in the situation they probably would have probably handled it with using personal values due to where the situation happened.4- One of the things that chapter discussed is how people with good intentions, and not necessary criminal minds also find themselves making poor ethical choices. Sometimes we have to learn with time, and sometimes the results can be large. I have worked in the banking field for 10 years and Ill be honest my judgment and my ethics have gotten better because I have made poor choices in the past! There is a big difference between a bad judgment call, with good intent & a bad judgment call with bad intent. The problem is how do you tell the difference. As a leader, I look for traits and trends. I try to build relationship with my direct reports and i always give them some level of making judgment calls, but I also make them accountable for their choices