Please respond to two of the following questions in precise, well-informed essays. Submit the completed exam to the Dropbox and Turnitin.com

1.    

Diagnostics remains one of the most challenging aspects of contemporary health care. According to research reported in virtually every major health care publication, errors in this area continue to plague providers in spite of modern technology and improved training efforts. What precisely should a physician do from a communication perspective to deal with a misdiagnosis in order to manage patient expectations? Moreover, what can a physician do to make the situation as whole as possible, especially if it also involves family members? Write a carefully crafted, detailed exploration of the question and the best practices involved in remedying a situation of this sort. 

 
.

2.    

In modern, complex organizations it is not uncommon for human resource and other administrative offices to make clerical and other mistakes that result in denial of health care-related services. While efforts are often made to prevent these mistakes from happening, when they do it can leave members upset, confused, and angry. How can communication help in situations such as this? Please answer this question citing communication best practices and detailing a relevant example to prove your point. 

3.    

Clinical and consumer service quality are under attack in contemporary health care due, in part, to the emphasis placed on managing costs even as medical care is becoming increasingly expensive. At the same time, organizations like the Joint Commission are stepping up their demands to improve the quality of service to health care consumers. This catch-22 is only going to get worse unless—or until—some form of health care reform occurs in the

United States

. Until then, how can communication help to manage this dilemma, especially from a health care consumer point of view? Write a concise, credible essay to support your response. 

4.    

The health care consumer population is becoming increasingly diverse. Unlike events in the late 1800s and the early 1900s, the newly arrived immigrants to the

United States

do not support a melting pot ideology. Rather, they prefer to maintain the values and traditions they brought with them to this country. In the face of growing demands from these and other diverse groups of health care consumers, what role can interpersonal and systemic communication play in addressing unique demands? Please provide your answer to this question in a concise, logical, and persuasive essay. 

.