Thisassignment involves submittingtwodraftsof thepaper.Therequirementsfor thefirstdraftand thesecond draftare thesame. First draft must includeall thecomponentsoftheassignment.Ithastobepreparedafterconductingyourobservation.ServiceEncountersprojectismodeledonBaileysresearchpresentedinhispaper,CommunicationofRespectinInterethnicServiceEncounters,whichyoucanfindin theReadingsfolderundercontentonBBLearn.Re—readtheBaileyspaperbeforestartingtheproject.Thefirstdraftisduebeforeclassthrough BB Learn onNovember5.Thefinaldraftisduebefore class through BB LearnonNovember24. Maximum credit available for the first draft is 40 points.Anypointsover40pointsallowedfor thefirst draftwillbecreditedasbonus points.Maximum credit availableforthefinaldraftis50points.Inordertobegraded,thepaperneedstobeeditedforclarity andgrammaticalandtypographicerrors.Evenbestwritingcanbeimproved.SetupanappointmenttoworkindividuallywithatutorattheNorthorSouthStudentLearningCenterTheprojectinvolves followingsteps:Selectasettingsuchasconveniencestore,cafeteriaorStarbucks,opentothepublic. Selecttimewhenthereisnotmuchtrafficsothatpeoplearenottoorushed.Observeand describe in your notes fourinteractions betweentheattendantand customer.Atleast three of the conversations should involve either the customer or theservicepersonsuch asinthese hypotheticalexchanges:EXAMPLEIEXAMPLEII1.Attendant: Will that beit?2.Customer: Yeah3.Attendant: I know, I went to see my boyfriend inHawaii4.Customer: Thats great. Good to have you back,though5.Attendant:Imgladtobeback,too.Wouldyoulikeanycashback?6.Customer:Nope.7.Attendant: Thanks for shopping atWalgreensLike in Baileys research, your mostimportantdata will beyourconversationdata.Write down in as much detail as you can the exact words that people use in talkingto each other. Also,describepeopleparticipatingin the conversation (age,gender,anythingelseyounotice)Your analysis will address conversationalon topics not directly related tothebusiness transaction and introduced in the service encounterinteractionsdatafromyourresearch.:afollowuponthetopicintroducedbyanotherperson.Anuptakeisa conversationaltoolthathelpstocreateconversationasacollaborativeproject.Indoing so, it mainly serves a; that is, the maintenance ofsocialrelationshipbetweenpeoplewhoparticipateincommunicativeevent.Toillustrate:intheEXAMPLEIabove,theattendantdidnotofferanuptakeonthecustomers inquiry, in line 2. Incontrast,inthe EXAMPLEII,theattendantdidofferanuptakeinline3,bysayingIknow,IwenttoseemyboyfriendinHawaii,followedbythecustomersuptake,Thatsgreat.Goodto haveyouback,though(line4)andfurther,bytheattendantsnextuptake,Imgladtobe back,too.Intheanalysisofyourconversationaldata,identifystatementsthatinviteanuptakeandassesswhetheranuptakehastakenplace.(i)utterances(statements,questions,etc.)thatinviteanuptakeand(ii)either thepresenceor an absence ofuptake.