select organizations (which you have access to or from internet )and work through the following questions relating to customer relationship management within the organization.

write a report ( using the heading below as a guide) discussing the customer relationship management of the organization and making recommendations for improvement.

1. Choose customer relationship management company
2. Introduction- background of the company
3. Customer relationship management based on high and low touch customers options
4. Customer retention strategies 5. Empowerment co production and self sufficiency 6. System and technology 7. Recommendation 8. Summary