do introduction and the thesis should be comparing between the COP and Zero defects.
Then, the first paragraphs should be what is the COP. Then, the second paragraphs should be explaining in your own way how is it working, and giving an example.
After that, the third paragraphs should be what is the Zero defects. How is it working? what the employees have to do and deal with it. Also, please provide an example too.
you can use source from internet but please be sure to cite it in APA style.