What is active listening?
What are characteristics/techniques/styles of active listening? Give multiple examples.
Explain the importance of active listening.
How does communication suffer when active listening doesnt happen? Give multiple examples.
Now consider a situation in which you did not use active listening effectively.
Were there any styles of active listening that you did use? Explain.
How could the outcome have been different if you had implemented more effective listening responses?
Identify specific effective responses that could have improved the outcome of your scenario and explain why.