BSC IMPLEMENTATION & THE INTERNAL BUSINESS PROCESS PERSPECTIVE

For Module 3, consider the Citibank’s mission and strategy from the perspective of its internal business processes. In this section of the assignment you will identify objectives and measures relevant to that perspective. Refer back to Objectives, Measures, Targets & Action Plans if you need to.
Once you’re reasonably clear on what’s involved, think about Citibank and its business processes, and then:
Identify at least three objectives for improving Citibank’s internal business processes, and show how they relate to the mission, vision, and strategy of the organization.
€¢    For each objective, develop at least one meaningful performance measure (metric).
€¢    For each objective, identify at least one expected level of performance (target).
€¢    For each objective, identify at least one new action or program that needs to be developed to ensure successful implementation of the organization’s strategy (initiative).
€¢    Comment briefly on the relationships of the process objectives that you’ve identified here to the finance objectives that you identified in the Module 1 assignment and/or the customer service objectives that you identified in the Module 2 assignment. How do they help to fulfill those objectives? If they don’t (and they don’t have to), what makes them more important than objectives that would relate to finance or customer service?
€¢    Finally, do you wish to make any changes to your Module 1 or Module 2 objective write-ups in light of your Module 3 experience?
**Module 1 & 2 assignments are attached separately for use.
Please use the following source within the essay as well:
Niven, P. (n.d.). Internal process perspective. EPM Review. Retrieved from http://www.epmreview.com/resources/articles/item/86-internal-process-perspective.html