business report:analysis of audio visual business models and strategy, including SWOT, PESTLE.analysing the CRM importance ,changes in business processes,comparison of different open source CRM valuable for A/V company.

should develop
1. A series of Business Process Models, which capture the existing and proposed business processes. The models should follow the BPMN notation. It is recommended that you use Microsoft Visio to create the models although you may if you prefer use Word, PowerPoint or appropriate alternatives.
2. Strategic analysis for x. You should use a recognised analysis technique such as SWOT, PESTLE etc.
Part B: Open Source Software Comparison Table
In this section you should conduct research into a suitable software solution for x You should decide on the set of characteristics which you will use to evaluate the software and your research should consider 4-5 alternatives in detail. This section should be presented as a table.
Part C: Report
In this section you should write a report which provides an overview of the current situation together with a roadmap outlining how the proposed changes to the business can be achieved to the benefit of the business. This should draw on your analysis in Part A, include your recommendation for software, and provide recommendations for ensuring that the strategy is effectively implemented, including consideration of the challenges ahead
You should use appropriate theories, frameworks, models, that have been covered in the module, to inform and justify your recommendations.
This section should follow a standard report structure:
Title Page – Contents – Introduction – Main Section – Conclusions and Recommendations – References.