Western Province

30 Mogul Hill Road

Stowe, VT 56980

July 1, 2014.

ABC Computers,

1564 Sea Lane

Harwich, MA 12546.

Dear Sir,

On March 20, 2014, I purchased a Lenovo computer X45-BAT with a serial number DP/N 06. I made this purchase at your computer shop, the Kay Mini Mart stores, and I was issued with a receipt. The receipt number is number p8956y. Unfortunately, I came to realize later that the computer did not contain the Auto CAD software version 7 of the year 2014. When I was making the purchase, I was made to believe that the software program was already pre-installed in the computer, and it was on a plug and play basis. The pre-installation was evident from the advertising by the Kay Mini Mart stores and on the packaging that came with the computer. In addition, your salespeople mentioned the same to me when I was making the purchase. However, I was disappointed to find the software and its plug-ins missing. I took it back to Kay Mini Mart stores and explained to them about the missing software, but they said the software was not covered under their warranty. Nonetheless, they advised me to get in touch with you since your office is primarily mandated with addressing customer complaints.

, or send me a replacement for the one that is in my possession. I have enclosed the copies of the receipt, model, serial number and the warranties.      Currently, I am inconvenienced because I cannot work on my projects because of the missing Auto CAD software. I look forward to a timely reply and solution to my problem from you. the above address.

Thank you in advance for your support and for re.

Yours sincerely

Student’s Name

Customer¹.

1. Lennon, John,Technical Communication (Wacker Drive, Chicago: R. R. Donnelley &                    Sons, 2006), 377-384.

Bibliography

John, Lannon. Technical Communication. Wacker Drive, Chicago: R. R. Donnelley &                   Sons, 2006.