Part A: Short response questions                    36 Marks

Question 1

What are the responsibilities of a good manager?

(3 marks)

Question 2

Why do some managers work differently to others?  What should they all be able to demonstrate?

(6 marks)

Question 3

Describe the objectives of monitoring work operations, and why are these important?

(3 marks)

Question 4

Explain the importance of Total Quality Management and how it is managed and implemented in a workplace.

(6 marks)

Question 5

How can you monitor staff behaviour and productivity?

(6 marks)

Question 6

Explain the benefits of delegation in the workplace.

(3 marks)

Question 7

Discuss the principles a good manager would implement when solving a problem in the workplace.

(3 marks)

Question 8

Discuss the advantages and disadvantages of self-directed work teams.

(6 marks)