Security Service Management €“ analysis report on team performanc
Analyzing Group Performance

For this task, form a group of 2-3 colleagues in class. Amongst your group, discuss various workplace experiences reflecting an issue in group/team performance related to a topic discussed in class. Each group must select one suitable workplace group scenario (e.g., a committee, a project group or a work team). Ideally, this should be a work group in which one person is a member.

The owner’ of the issue thus assumes the role of client amongst the group. Colleagues assume the role of consultants engaged to jointly analyze the situation and help develop a solution to rectify or avoid the issue. Together, you are tasked with preparing a written report for presentation to the appropriate senior manager as the intended audience.

The workplace group analysis report should address the following sub-tasks:

Sub-task 1 €“ Client Brief: Write a brief overview of the workplace group and the pertinent issue at hand. This should describe the type of group, its membership and its function. Then analyze the group’s performance in terms of an appropriate management topic and assess the critical events in its history. This task should then be written up’ in the form of client brief to the consultant/s. In the client role, this brief summarizes the issue/s at hand and the context around which management decisions should be applied and implemented.

Sub-task 2: Next, using appropriate conceptual frameworks and group diagnostics (supported by relevant scholarly references), analyze the dynamics of the workplace group in terms of roles, conflict management and group leadership. This task essentially reflects an appropriate analysis evident in both the client brief and consultant report.

Sub-task 3 €“ Consultant Report: Identify changes that could improve both group performance and member satisfaction and demonstrate why the changes should be effective. This task comprises the consultants’ review and recommendations. Focus on actionable recommendations’ €¦ advise the client on what changes should be implemented in group/organizational structure and/or management processes in order to improve the situation and achieve desired results/outcomes.

Note: The analysis and argument in your report should be supported by relevant management concepts. You are encouraged to consult resources to support recommendations. Your reference list should contain only those publications you have consulted directly.

Word length: Min 4000 words (not counting executive summary, table of contents, list of references or appendices).