Psychological Consultation and Collaboration in School and Community Settings (5th ed), Belmont, CA: 1. describe four competencies that are important for consulting with people  from

different cultures. (1 page)
2. Describe which particular human relations skills would be most important for the consultant to utilize in this particular situation. How could he or she use these skills to enhance the

consultee’s cooperation in problem-solving? (1 page) Consulting with a Hospital Department Manager
You are a staff member of the human resources department of an urban hospital. Your supervisor has told you to consult with the head of nursing in the hospital regarding conflicts within her

department that have led to recent resignations of several nurses and a shortage of nurses in the hospital. Your task is to help the nursing supervisor improve morale among the nurses and deal

with infighting regarding the responsibilities of nurses within different areas of the hospital.
Background
The head of nursing has a 35 year long career as a nurse and nursing supervisor, and she has worked at the hospital for 20 years. She is widely regarded as an expert on nursing but lacks some

skills in dealing with administrative supervision of personnel. She refused to seek help with her employee issues until she was directed to by the hospital CEO.