(Mathis & Jackson, 2010). During the orientation, the employees are introduced to the benefits that they expect from the service they render the company, as well as, the terms of the company’s policy. in order to reap the benefits of orientation training, the management ought to consider their orientation program and make it suit their organization. In addition, the management may consider getting feedback from the graduates of the orientation programme in order to correct the mistakes identified. Since little time is allocated to the orientation of new staff, the management ought to prioritize the things that the new employees ought to know during the training. There should be enough time for the employees to ask questions about the company. The orientation should be an avenue for the trainers to allay anxiety on the employees (Lawson, 2006).

Question 2:

While knowledge is theoretical, a skill is practical. In essence, technical knowledge is the theoretical capability to solve, analyze and describe a technical problem. Technical skills, on the other hand, is the practical capability to execute measures to solve a technical problem (Zumbach, 2008). Interpersonal knowledge is the ability to understand the people around oneself, and to know how to live and interact with them in a wise manner. Interpersonal skills, on the other hand, is the practical ability to live and interact with people in a positive manner, building long-lasting relationships (Zumbach, 2008).

References

Lawson, K. (2006). New employee orientation training. Oxon, OX: Roultledge.

Mathis, R. L., & Jackson, J. (2010). Human resource management. New York, NY: Cengage Learning.

Zumbach, J. (2008). Beyond knowledge: the legacy of competence: meaningful computer-based learning environments. Rue de Palestro, Paris: Springer Science & Business Media.