Human Relations in Organizations: Applications and Skill Building. Robert N. Lussier. Ninth Edition.
McGraw-Hill-Irwin Publishing, New York NY, 2013
(ISBN: 978-0-07-802920-2)

complete the Human Relations Abilities and Skills self-assessment found in Appendix A (pp. 447-448).
Score your responses using the Profile Form on pages 448-449.
Using these scores, and the information from the Changing Behavior Model found on pages 452-453, develop your own Human Relations Plan.
Make sure your plans are realistic, specific and achievable.