Chapter 3:

Name the functions of the front office department along with job titles and specific responsibilities of each.
How are housekeeping and front desk dependent upon each other for customer satisfaction and what types of communication are used to ensure that this occurs?
Chapter 4:

Name the functions of the housekeeping department along with job titles and specific responsibilities of each.
Outline the ten areas that a guest room attendant needs to cover to properly clean each guestroom.
List and discuss 5 ways that might be used to control loss of linens.