I. Introduction
A. Background and short history of organization
1. Thesis Statement
2. Identification of products/services
3. Explanation of Operations Management
4. Identification of aspects of Operations Management that will be addressed.
II. Scheduling
A. Scheduling approach
1. Structure
2. Communication of scheduling decisions
3. Application/actions to carry out scheduling
III. Process strategy
A. Form of focus (process, repetitive, product, or mass customization)
1. Explanation of focus
2. Apply to product/service
IV. Total Quality Management (TQM)
A. Select and define Tools
1. Process control
2. Quality management
3. Cost containment
B. Justify tools
1. Process control
2. Quality management
3. Cost containment
V. Human resources and labor planning strategy
A. Human resources
1. Identify strategy
2. Define strategy (Note: focus on effective and efficient utilization of labor)
B. Labor planning
1. Identify strategy
2. Define strategy (Note: focus on employment stability, work schedules, and work rules)
VI. Inventory model & selection
A. Inventory model
1. Identify model
2. Explain model
B. Selection process
1. Establish why the model was selected
VII. Transportation Model
A. Identify best transportation model
1. Explain transportation model
2. Apply to company and product/service
B. Alternate transportation models