Factor which influences the most to create customer loyalty towards mobile service provider

This is for Master’s degree in Business Administration.
However, my bachelor degree was on Telecommunication Engineering and I’m working in mobile network industry. So, I’ve more confidence in mobile network field.
– Articles to refer for this Individual Research will be provided (once available).
– The guideline to follow the format will be provided. 

– Need a complete Research paper which includes
– Acknowledgement,
– Introduction
– Abstract
– Chapter 1 to 6 (i.e., including conceptual framework, citations and so on)
– 300 reliable questionnaires, results and calculation
– power point for presentation
– explanation needed for how the calculation is carried out and, how to answer possible questions ask by committees.