Tasks/Questions                   

Part B: Extended response                              64 Marks

Read the following scenario:

Scenario 1

InTravel Recruitment
is a new business that will be opening soon.  It will be a privately owned Australian recruitment company that will aim to provide professional recruitment services to the travel and tourism industry.

InTravel Recruitment
will specialise in travel, tourism and hospitality recruitment for permanent, temporary and contract roles.

Task 1                                                                                             

With reference to the
InTravel Recruitment
scenario above, respond to the following questions.

a.        

Identify a suitable organisational hierarchy which incorporates management levels, functions and areas of responsibility. 

(12 marks)

b.       

Explain the necessity of effective planning for the success of this business.

 (6 marks)

c.        

Describe the ways in which management could organise the efficient flow of work.

(6 marks)

 
.

Task 2         

Now that you have analysed the structure and management style of
InTravel Recruitment
, put yourself in the place of the manager of this organisation.

Scenario 2

InTravel Recruitment
has now been operating for 18 months. Since opening its doors for business, you, the manager, have identified specific workplace issues that require improvement or changing.

Choose (1) one of the (4) possible workplace issues mentioned below that will require improvement or changing and then answer the questions that follow.

Possible workplace issues:  

a)     

High level of staff on sick leave.

b)     

Waiting time for clients is excessively long resulting in complaints.

c)     

The business doesn’t have a procedure for handling complaints and most complaints are viewed by staff as unwarranted.

d)    

Due to the business’ success, there has been no time for on-the-job coaching, therefore skills are not being transferred to others within the organisation or tasks are being performed by staff who have not been adequately trained.

In relation to the workplace issue you have chosen, answer the following questions:

1.     

In this workplace, how would you have been able to identify the issue causing concern?

(8 marks)

2.     

How would the issue impact on quality and operations generally?

(8 marks)

3.     

What could be contributing factors that are causing the issue of concern? How do you know?

(8 marks)

4.     

What adjustments to procedures and systems would you recommend for improvement or variation?  Write a report on the short and long term actions you would endorse to solve the problem?

(8 marks)

5.     

How will you monitor the effectiveness of your recommendations?

(8 marks)

.

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