Please review the Introduction and Chapters 1-3 of:MacKay, A., (2004) A practitioners guide to the balanced scorecard: A practitioners report based on: Shareholder and stakeholder approaches to strategic performance measurement using the balanced scorecard. Chartered Institute of Management Accountants. Retrieved from:tech_resrep_a_practitioners_guide_to_the_balanced_scorecard_2005.pdfPlease read Chapter 4 of:Murby, L., Gould, S., (2005). Effective Performance Management with the Balanced Scorecard: Technical Report. Chartered Institute of Management Accountants. Retrieved from:The case assignment article can be found at:Basu, R., Little, C., Millard, C., ( 2009). Case Study: A fresh approach of the Balanced Scorecard in the Heathrow Terminal 5 project. Measuring Business Excellence. 13(4). 22-33. Retrieved from:http://www.perf-ex.co.uk/wp-content/uploads/2012/04/T5-case-study-MBE-papaer.pdfThis web article will be helpful for focusing your SLP.Niven, P. (N.D.) Customer perspective. EPM Review. Retrieved fromHere is a rather detailed optional reading that may help to support your understanding of BSC implementation in various types of organizations:Rohm, H., (2002). A balancing act.. Retrieved from: