1) Define communication as used in healthcare settings

2) Use a case study provided to identify the different methods of communication

3) Evaluate their effectiveness

4)Define empathy

5) Describe how it is used when communicating  with clients/ patients

6) Have a clear paragraph structure in your answerincluding an induction and conclusion

7)Make it clear in your response how each setion is revelant to the assigment  title

8) include in text referencing and a bibliography of sources using harvard system