Lean operations are used to improve processes in a wide variety of industries, not just manufacturing.
Organizations worldwide are using Lean to eliminate waste, reduce inventory, increase throughput, and
provide better customer service. As a result, impro
ved operations are positively impacting the bottom line.
For this assignment, youll read and analyze a case study
about a Lean implementation at
Caesars
Casinos. Then, youll write a
6-
8 page
paper
that describes how
challenges were handled during the
process, your own proposal for a
similar
kaizen
event, and your recommendation for a Lean
implementation.
Answer the following questions about the Caesars Casinos case study:
1.
Describe two challenges that Caesars experienced during the Lean implementation
process.
What actions were taken to overcome each challenge? Were they effective?
2.
Assume
you manage hotel housekeeping at Harrah
s Metropolis location
, and service scores
h
ave declined over the past year
. As part of the Lean rollout, you and some of your
front

line
employees will participate in a
kaizen
event focused on improving guest

room housekeeping
operations.

What KPIs (key performance indicators) would you propose to track to determine whether
the changes implemented through the
kaizen
effort actually improve performance?
Explain
your choice of
KPIs.