Describe an example of an ERP, CRM or re-engineering activity in your organization within the last 2 years.
Describe an example of an ERP, CRM or re-engineering activity in your organization within the last 2 years.
What motivated this initiative?
Has it been successful?
What are the metrics used to measure the outcome?
What challenges did the organization face in the implementation?
How has the system changed since the original system?
Why has it changed?