Directions: Be sure to make an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete

sentences, and be sure to use correct English spelling and grammar. Sources must be cited in APA format. Your response should be around a minimum of (1) single-spaced

page to a maximum of (2) single-spaced pages in length; refer to the Assignment Format page for specific format requirements.

Explain why customer-centered design is important.
Explain why it is important to understand visitors to your site who are not your customers and visitors who do not return.