Gonzalez-Herrero, A., & Smith, S. (2010). Crisis communications management 2.0: Organizational principles to manage crisis in an online world. Paper details find and read the following articles.Gonzalez-Herrero, A., & Smith, S. (2010). Crisis communications management 2.0: Organizational principles to manage crisis in an online world. Organization Development Journal, 28(1), 97-105. […]