Customer Service ” Zappos Please respond to the following: •From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service.•Choose at least two OM activities in Exhibit 1.1 from Chapter 1 of […]

In Innovation as Usual: How to Help Your People Bring Great Ideas to Life (2013), Miller and Wedell-Wedellsborg discuss the importance of establishing systems within organizations that promote not only the creativity that results in innovation, but also make it possible for employees to bring innovative ideas to fruition. Miller […]

Implication and Assumptions Concerning Whether College Athletes Should Be Paid Identify the implications (at least 2) and limitations (at least 2) on Should college athletes be paid? Answer these questions: 1) What can be assumed about the idea of ‘should college athletes should be paid’ and how it represents the […]

Social networking and online courses We are all very aware of the world of social networking and how integrated it is into our world today. Students of the current generation thrive and interact in these environments on a daily basis. There are many types of social networks available today, and […]