BUSINESS MANAGEMENT

QUESTIONS
Answer ALL the questions.
1.
This question has been removed due to copyright restrictions.
2.
(
a
) Describe the role of the Human Resource department in employee
relations.
(
b
) Explain the effects that poor employee relations could have on an
organisation.
3.
Discuss the advantages and disadvantages of customer grouping.
4.
Describe the factors that would result in a quality decision being made.
5.
Describe and justify
4
methods of direct selling that could be used by an
organisation. (A different justification must be used to support each
description.)
6.
Explain the reasons why some organisations produce a mission statement.
7.
(
a
) Compare the objectives of a private sector organisation with those of a
public sector organisation.
(
b
) Describe the different interests
5
stakeholders may have in an organisation.
8.
Describe the main features of a matrix structure.

This section should take you approximately 1 hour 15 minutes.
Answer TWO questions.
1.
(
a
) Describe
5
factors an organisation might take into account before choosing
a supplier of raw materials.
(
b
) Discuss the advantages and disadvantages of empowering staff within an
organisation.
(
c
) Describe the main characteristics of high quality information.
(
d
) Explain the role of the Finance department in an organisation.
(
e
) Describe the factors an organisation would take into account before
choosing a channel of distribution.
2.
(
a
) Discuss the effects of ICT on an organisation.
(
b
) Discuss the advantages and disadvantages of using a structured decision
making model.
(
c
) Appraisal has identified poor performance for a member of staff.
Describe the actions that a manager could take to improve the employee’s
performance.
(
d
) Describe a selection process that an organisation could use to ensure it
employs the best workers.
(
e
) Many companies are now classed as multinationals.
Explain the advantages and disadvantages of operating as a multinational.
3.
(
a
) Describe the reasons why organisations focus on research and development.
(
b
) Describe the benefits to an organisation of staff training.
(
c
) Explain how various methods of extending a product’s life cycle can
increase sales.
(
d
) Describe the advantages and disadvantages of methods of physical
distribution that a producer could use to get their product to consumers.
(
e
) Discuss the effects of becoming part of a franchise.

4.
(
a
) Describe
4
different sources of long term finance available to a private
limited company.
(
b
) (i) Describe accounting ratios managers could use.
(ii) Explain the limitations of using accounting ratios.
(
c
) Describe
4
different sales promotions that could be carried out by a retailer.
(
d
) Describe the uses of ICT in decision making.
5.
(
a
) (i) A manager decides to grant a worker’s request to have a week’s
holiday.
Identify and justify this type of decision.
(ii) Describe
2
other types of decisions and give an example of each.
(
b
) (i) Describe different methods organisations can use to develop a
corporate culture.
(ii) Explain the advantages to an organisation of having a strong corporate
culture.
(
c
) Distinguish between job production and flow production.
(
d
) Organisations use various forms of advertising media to bring their
products to the attention of consumers.
Describe and justify different forms of advertising media.