Balancing Loop and one Reinforcing Loop
Identify one Balancing Loop and one Reinforcing Loop. These feedback loops should be critical to Skype’s performance and success. So you should have a good idea of what these are from your previous analysis.
Explain each one of these loops what are the causal factors and how do they affect each other. for the Reinforcing loop, you should look for an area where there is growth and for the Balancing loop, you need to look for goal behavior. Once you have identified and explained these critical feedback loops, you need to identify how Skype has generated organizational learning, AND how they can go further and generate additional organizational learning. What do they need to do to improve their performance further?