A shoe manufacturing company is having a problem with returns and customer complaints in their boot division. Top executives are meeting to figure out what these problems in the boot division are costing the company.

Task:

Create an affinity diagram with at least 6 types of costs or cost centers to show where the boot division is costing the company money. Your diagram should include:

1. The problem statement.
2. At least 6 types of costs or cost centers that are being affected by the boot division.

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