a) Problem Statement: your definition of the key problem to be resolved in the case.
b) Situation Analysis: a summary of the situation at the time of the case. Should include an examination of all the material contained in exhibits for relevance and a review of the strengths and weaknesses of the business situation presented.
c) Alternatives Available: you must review the pros and cons of each possible alternative solution.
d) Recommended Course of Action: the course of action that you feel has the most likely chance of a positive outcome.